Your order will be delivered by Courier Guy to you within 7 business days.
International shipping isn't available yet, we only deliver nationwide (South Africa).
All nationwide deliveries are free of charge. Exchanges will be sent to us through Pep PAXI and returns from us to you delivered by Courier Guy.
Orders can be returned or exchanged within 30 days of receiving the package.
Orders will only be eligible for exchange or refund if they are unused/unworn and in their original resalable condition.
After receiving your return, it will be thoroughly inspected and approval/rejection status will be communicated within 10 days of receiving the package.
No returns and/or refunds will be accepted after 30 days of purchase and receiving the package.
Shoppers are responsible for return delivery costs, unless the products are damaged, defective or incorrect upon arrival.
SHOP X$R — where entertainment and music meet lifestyle. Fuelled by Africas' vibrant culture, our store brings you XCL$V merch, collaborations, limited drops, and world-class fashion that reflects the bold and creative spirit of our label and its artists. We’re committed to connecting you with the best artists, brands and designers — all in one place. Some items are sold directly by Shop X$R, while others come from our trusted partner sellers.
Orders:
You’ll get an email confirmation once your order is placed — that’s your proof of purchase.
Some orders might arrive in separate packages if they come from different branches/sellers.
Pre-orders are charged at checkout and delivered according to the date shown on the product page. We’ll update you if anything changes.
Note: All pre-orders are make-to-order and customised products, therefore they aren’t eligible for returns, exchanges only.
Promotions:
Discounts will be automatically applied when you checkout. Promo discounts will not be applied to exempted items.
Note: Some partners may choose not to participate in promotions.
Pricing & Payments:
Prices are in South African Rand (ZAR) and may include VAT where applicable.
We accept secure payments via PayFast, other options may be shown when you checkout.
Prices can change, but once you’ve placed an order, your price is locked in.
Delivery:
We ship nationwide via trusted couriers.
Delivery times vary depending on the branch/seller and your location.
Dates shown at checkout are estimates — we’ll notify you if there are delays.
Pre-order timelines are based on production schedules and may slightly change (we’ll keep you posted).
Returns & Refunds:
Orders can be returned or exchanged within 30 days of receiving the package.
Orders will only be eligible for exchange or refund if they are unused/unworn and in their original resalable condition.
After receiving your return, it will be thoroughly inspected and approval/rejection status will be communicated within 10 days of receiving the package.
No returns and/or refunds will be accepted after 30 days of purchase and receiving the package.
Note: Shoppers are responsible for return delivery costs, unless the products are damaged, defective or incorrect upon arrival.
Faulty/Incorrect Items:
Let us know within 48 hours if a package arrives damaged or isn’t what you ordered.
We’ll arrange a replacement, exchange, or refund — at no extra cost to you.
Privacy:
We’re guided by the POPI Act to protect your information.
Your details are only used to process orders, improve our service, and share updates you’ve signed up for.
We never sell your data to third parties.
Updates on these Terms:
Things change — and so might these terms. The latest version will always be on our website.
Last update: 19 August 2025
The Information We Collect:
When you shop with us, create an account or contact us, we may collect:
- Personal details: name, email address, phone number, shipping/billing address.
- Payment details: processed securely through our payment providers — we don’t store your full card information.
- Order details: what you bought, when you bought it and how you paid.
- Website usage data: your IP address, device type and browsing activity on our site (for analytics and improvements).
How We Use Your Information:
We use your information to:
- Process and deliver your orders.
- Communicate with you about your orders or account.
- Improve our products, services and website experience.
- Send marketing updates only if you’ve opted in.
- Prevent fraud and keep our platform secure.
Sharing Your Information:
We only share your data with:
- Delivery partners to get your order to you.
- Payment providers to process secure transactions.
- Partner sellers (for marketplace orders) so they can fulfil your purchase.
- Service providers like website hosts, analytics tools, and customer support systems — all bound by confidentiality agreements.
Storing & Protecting Your Data:
We store your data securely and take reasonable measures to prevent loss, misuse and/or unauthorised access.
Payment information is encrypted and processed by certified third-party providers.
We only keep your information for as long as needed to provide our services or as required by law.
Your Rights Under POPIA:
You have the right to:
- Request a copy of the personal information we hold about you.
- Correct or update your information.
- Ask us to delete your information (unless we need it for legal or operational reasons).
Opt out of marketing at any time.
Note: To exercise these rights, email support@shopxsr.co.za.
Cookies & Tracking:
We use cookies to improve your browsing experience and personalise your shopping.
You can disable cookies in your browser settings, but this may affect how our site works.
Changes to This Policy:
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us:
Questions about your privacy? Email support@shopxsr.co.za or use our contact form.
